About the ILL Borrowing Process
The Interlibrary Loan Borrowing Process
Where do I pick up my Interlibrary Loan item?
Books and A/V materials can be checked out from the Circulation Desk during Library hours. Please be ready to show your CIIS ID to the Circulation staff.
Articles are delivered electronically to your ILL account. To access an article click on "Electronically Received Articles" under "View" then click on the PDF icon to open the document. The article will be accessible for you to read and download for 30 days after it is sent to your account.
How long will it take for my request to be filled?
It generally takes 4-7 days for journal article requests and 1-2 weeks for books or AV materials to arrive after you initially submit the request. However, items can take longer or arrive sooner. You will be notified once the item has arrived via e-mail (please make sure your e-mail address is current in your ILL account to ensure receipt of notification).
How can I check the status of my request?
There is a "View Outstanding Requestss" section accessible in your ILL account, which can be accessed from the home page. If you have further questions, you can contact ILL staff at ill [at] ciis [dot] edu, or (415) 575-6186.
How can I renew Interlibrary Loan materials?
There is a "View" heading of the left sidebar section of your ILL account, click "Checked Out Items". Then click on the transaction number of the item you want to renew. On the individual item's transaction page, click "Renew Request" at the very top. Clicking Renew does not automatically renew the item. The renewal request gets submitted to the lending library, which will either accept or reject the renewal request. There is a chance that the lending library will recall an item even if it seems like the renewal was accepted by the system. If that happens, you will receive a loan recall e-mail, in which case you should return the book by its original due date. If the renewal is approved, we will send you an e-mail with the new due date. You can also log back in to your ILL account a few days after you request a renewal and the new due date will be reflected in the transaction details.
Please note that our system does not automatically generate due date reminder e-mails. It is your responsibility to keep track of your items' due dates and renew them before the initial due date.